Privacy
policy

1. Detailed description of goods and/or services

Origin Coffee Roasting is a business in the coffee industry that roasts and blends coffee, and which supplies roasted coffee, equipment and coffee training to the hospitality trade and to the general public.

2. Return and Refund policy

The provision of goods and services by Origin is subject to availability. In cases of unavailability, Origin will refund the client in full within 30 days or supply an alternative product which is acceptable to the customer who will pay any incremental cost or be refunded the difference.

Coffee Bean Returns – As a perishable product, Origin does not accept returns of roasted coffee. Coffee, like wine, is a product where people’s different tastes can come into play. We are always available to advise you by phone or email, and we also suggest you first buy first smaller quantities of any new coffee before purchasing it in larger quantity. Over 15 years, we have extremely rarely had a roasting quality issue. If you feel there is a genuine quality problem with any coffee you receive, please contact us and we commit to engage with you constructively to resolve the matter. We want you to be happy with our coffee, to buy it regularly, and to recommend shopping with us to your friends and family.
Coffee Equipment Returns – Equipment can be returned for a full refund within 30 days if it is unused and returned in its original packaging.
Coffee Equipment Warranties – All equipment sold on this site comes with the full manufacturer’s warranty which is carried by the South African importer. Warranty periods are stipulated on the product pages and can also be found in literature supplied with the equipment. Please contact us with any warranty issues, and include a copy of your invoice so we can identify the purchase date. All warranty issues will be handled by the product’s South African importer according to their policies.

3. Customer Privacy Policy

Origin Coffee Roasting Wholesale (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

4. Payment options accepted

Payment may be made via card (Visa and MasterCard), Masterpass, Secure EFT or Zapper. All payments are processed by PayGate.

5. Card Acquiring and Security

Card transactions will be acquired for Origin Coffee Roasting Wholesale (Pty) Ltd. via Paystack (a Stripe company) who are the approved payment gateway for all South African Acquiring Banks. Paystack uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to paystack.com to view their privacy policy

6.Customer Details Separate from Card Details

Customer details will be stored by Origin Coffee Roasting Wholesale (Pty) Ltd. separately from card details which are entered by the client on Paystack secure site. For more detail on Paystack refer to paystack.com

7. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

8. Responsibility

Origin Coffee Roasting Wholesale (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

9. Country of Domicile

This website is governed by the laws of South Africa and Origin Coffee Roasting Wholesale (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

10. Variation

Origin Coffee Roasting Wholesale (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

11. Company information

This website is run by Origin Coffee Roasting Wholesale (Pty) Ltd. based in South Africa trading as Origin Coffee Roasting and with registration number 2020/803962/07 and Director Joel Singer.