Website and Online Store – Terms and Conditions

1. Detailed description of goods and/or services

Origin Coffee Roasting (Pty) Ltd. is a business in the artisan coffee roasting industry that supplies coffee beans, coffee equipment and associated merchandise.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email, and, as appropriate via SMS or WhatsApp message directly from Origin and/or its delivery partners.
While every effort is made by Origin Coffee’s delivery partners to meet their stipulated delivery timelines, it is possible that from time-to-time these 3rd parties may not match their promised delivery timelines. Origin Coffee Roasting (Pty) Ltd. cannot be held liable for these delays which are not in its control.

3. Export restriction (Optional)

The offering on this website is available to South African clients only at this stage.

4. Return and Refunds policy

Coffee beans as a food product cannot be returned or refunded. This is common practice across the retail and ecommerce sectors.
The provision of goods and services by Origin Coffee Roasting (Pty) Ltd. is subject to availability. In cases of unavailability, Origin Coffee Roasting (Pty) Ltd. will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 5% administration fee.

5. Customer Privacy Policy

Origin Coffee Roasting (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Origin Coffee Roasting (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Origin Coffee Roasting (Pty) Ltd. separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Origin Coffee Roasting (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Origin Coffee Roasting (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Origin Coffee Roasting (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Origin Coffee Roasting (Pty) Ltd., based in South Africa, trading as Origin Coffee Roasting and with registration number 2019/526465/07 and by Joel Singer, Owner, General Manager and Director.

14. Origin Coffee Roasting (Pty) Ltd. contact details 

Company Physical Address: 28 Hudson Street, De Waterkant, Cape Town 8001, Western Cape, South Africa
Email: info@originroasting.co.za  |  Telephone: +27 21 421 1000